Credit Hours: |
We have extended underwriting hours Monday – Friday until 7 p.m. (Central Time), Saturdays and most holidays. |
Credit Analyst Toll-free Phone Number: |
(888) 540-5626, option 1. |
Credit Analyst
E-mail |
The best way to reach your buyer if you cannot reach them by phone is to e-mail them with the application ID number and the question you have. You can e-mail most buyers by typing in the buyer's first initial and their last name, followed by "@santanderconsumerusa.com" (Example: jsmith@santanderconsumerusa.com) |
Indirect Funding Contact Information: |
Funding Call Center
(800) 877-4696 |
Funding Fax Center
(800) 215-7221 |
|
RoadLoans Contact Information: |
RoadLoans Credit/Funding Call Center
(888) 276-7202 |
RoadLoans Credit/Funding Fax Center
(800) 609-1730 |
|
CarMax Contact Information: |
CarMax Funding Call Center
(800) 378-0949 |
CarMax Funding Fax Center
(800) 609-1730 |
|
Back end Products Address: |
Santander Consumer USA
PO Box 25120
Lehigh Valley, PA 18002-5120 |
Lien holder Address: |
Santander Consumer USA
PO Box 25120
Lehigh Valley, PA 18002-5120 |
FedEx Overnight mail &
Contract Packages: |
Santander Consumer USA
eDocs Program, Suite 2039
4054 Willow Lake Boulevard
Memphis, TN 38153 |
UPS and Regular U.S. Postal Service &
Contract Packages: |
Santander Consumer USA
eDocs Program, Suite 2039
3268 Progress Way
Wilmington, OH 45177 |
First Payment Address: (Before deal is funded) |
Santander Consumer USA
5201 Rufe Snow Dr. Suite 400
North Richland Hills, TX 76180-6036 |
Regular mail:
Customer payments (after deal is funded) and payoff checks |
Santander Consumer USA
P.O. Box 660633
Dallas, TX 75266-0633 |
Overnight mail:
Customer payments (after deal is funded) and payoff checks should be sent to |
Santander Consumer USA
1010 W. Mockingbird Lane
Suite 100
Dallas, TX 75247 |